SHIPPING


During check out please SELECT your drop down postage OPTION.

We pack up your order when you place it and book the courier as soon as payment shows up on our end.
We are just as eager as you are for you to get it! We all love "Vape Mail"!

Shipping rates are all a FLAT RATE per order.

NEW ZEALAND

FREE NZ SHIPPING ON PURCHASES OVER $100.

OPTION

COST

DELIVERY TIME

METRO areas Courier Tracked

$3.99

1-2 business days

NZ Wide including RD Courier Tracked

$4.95

1-2 business days
(rural please allow up to 2 more days)

CHRISTCHURCH METRO Courier
(including Kaiapoi, Lyttleton, Halswell)

$7.95

Same or next business day as payment received 
(before 2pm)

CHRISTCHURCH RURAL Courier:
Tai Tapu, Leeston, Rolleston, Burnham, Darfield, West Melton, Timaru (contact us to confirm other locations)

$10.95

Same or next business day as payment received 
(before 2pm)

Note: For delivery to the Hauraki Gulf Islands (such as Waiheke Island), Stewart Island or Chatham Island please contact to obtain postage costs.

DELIVERY TIMES

We process your order and book the courier the same day we receive payment.

Please be aware that online bank transfers sometimes do not come through the same day and our standard courier service has a 1pm cut-off time, so any payments we receive after that may be sent the following business day.

We will send you an email notifying you when your payment has been received and courier has been booked.

Deliveries in NZ usually occur within 2 business days once a courier is booked, but we cannot guarantee the courier's delivery time.

Please be aware that if you place an order on Friday, even if we receive payment that day, couriers will not deliver on weekends. If you require urgent, overnight or weekend delivery please contact us and we can obtain a quote for you.

AUSTRALIA

Live in Australia? We post to you too!

Please note that all prices on the website are treated as $1 = AUD$1 to keep things simple for everyone and to avoid any FX fluctuations. Payment from Australia is via bank transfer to a CBA account - so no international fees and you don't pay the NZ GST!

OPTION

COST

DELIVERY TIME

NZ Post UNTRACKED
There are no tracking details for this option, but we can lodge a claim with NZ Post if, worst case scenario, if it does not arrive.

$9.99

5-10 business days

NZ Post Courier TRACKED

$19.95

3-10 business days

DHL Courier TRACKED

$24.95

1-4 business days

WORLDWIDE

We now ship to our island neighbours and beyond!

OPTION

COST

DELIVERY TIME

DHL Courier TRACKED to the following countries:
Cook Islands, Fiji, New Caledonia, Samoa, Tonga, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Laos, Malaysia, Pakistan, Philippines, Sri Lanka, Thailand, Vietnam

$34.95

2-5 business days

NZ Post TRACKED to other countries
(please to confirm)

$34.95

7-21 business days


ALL INTERNATIONAL ORDERS:

Customers are responsible for ensuring the products they order can be lawfully imported to their destination country. Customers are responsible for payment of any import taxes, customs duties and fees that may be levied by the destination country.

RETURNS POLICY

If the goods you receive are faulty, we will replace or refund those goods if you contact us within 30 days of purchase. We are committed to only selling the best quality products and fully back everything we sell, so usually cover all our products under warranty for 3 months, IF they haven't been dropped or been damaged or user error. Just contact us if you have any problems, we honestly do want to help. Shipping expenses, in both directions, are not refundable.

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